Tailored Sleep Co. – Terms & Conditions

Tailored Sleep Co (TSC) has agreed to supply and the Client (You/Yours) has agreed to purchase services (Services) based on the following Terms and Conditions. By engaging TSC to provide the Services (or part thereof), You agree to be bound by these Terms and Conditions. If you instruct TSC to provide, participate in or undertake the Services, then these Terms and Conditions, the Fee Package provided and all documents attached or referred to therein will be deemed to be the entire agreement between the parties (together, theAgreement).

1.          Definitions

For the purpose of this Agreement, the following definitions apply:

“Business Hours” means 9am to 5pm, Monday to Friday, excluding Public Holidays.

“Cancellation Window” means any time up until 48-hours prior to the scheduled time for the Services to be provided (e.g. scheduled telephone consult).

“Child” means any child of Yours, for which the Services have been engaged.

“Claim” means any claim, loss, costs (including legal costs on a solicitor/client basis), actions, suits, expense, liability or damage.

“Intake Form” means the form annexed to this Agreement, requesting personal information of You and Your Child, and requests and concerns to be considered by TSC when providing the Services.

“Invoice” means any interim and final document provided by TSC to You, outlining the Services and the Price to be paid by You.

“Price” means the final price payable (plus any GST where applicable) for the Services as agreed between TSC and You, as set out on the Invoice.

“Services” means all services provided by TSC to You, at Your request from time to time, as specified in the booking in-take form and Invoice.

2.          TSC Disclosures

2.1      TSC (or its directors, officers, employees, agent or contractors) holds qualifications in a diploma of early childhood and qualified sleep consultant. Accordingly, TSC provides general, yet tailored sleep advice, which is not to be construed as medical advice.

2.2        TSC will refuse to provide Services if, in TSC’s reasonable opinion, the Child has any medical issues or concerns.

2.3        TSC does not diagnose or treat medical conditions or concerns.

2.4        Certain medical, development or underlying medical conditions may affect a Child’s ability to respond to sleep support strategies. Accordingly, TSC may determine that the Services are not appropriate, or that results may be limited. These conditions may include, but are not limited to:

(a)        Obstructive sleep apnoea;

(b)        Autism spectrum disorder;

(c)        Sensory processing differences,

(d)        ADHD;

(e)        Iron deficiency;

(f)         Unresolved reflux;

(g)        Allergies;

(h)        Intolerances;

(i)         Feeding difficulties; and

(j)        Other undiagnosed medical concerns.

2.5      Where relevant, TSC will discuss any limitations (as noted in 2.4) with You, prior to booking the Services.

2.6     TSC provides no guarantee as to the success of specific sleep outcomes. During the provision of the Services, TSC provides general guidance only and discloses that sleep outcomes vary significantly between children and families and no guarantees will be provided regarding sleep duration, night waking or timelines for changes to be implemented.

3.         Customer Warranties and Acknowledgements

3.1       You expressly acknowledge and agree that:

(a)        TSC (or its directors, officers, employees, agents or contractors) are not qualified registered nurses, midwifes, doctors or medically trained service providers;

(b)        any advice provided by TSC should not be considered medical advice, or a substitute for a diagnosis, treatment or individual advice;

(c)         TSC will provide the Services in reliance on the documents, information and requests provided by You;

(d)        By booking and purchasing Services, You have read and agreed to these Terms and Conditions; and

(e)        You have reviewed and accepted the disclosures provided in clause 2 of this Agreement and further agree that TSC is not required to provide any refunds to You, where expected sleep outcomes are not achieved during the support period.

3.2     You warrant that you have disclosed to TSC, at the time of booking the Services and within your Intake Form:

(a)        any medical conditions affecting You or the Child, or which You or the Child have been diagnosed with;

(b)        any medications or substances currently taken by You or the Child, whether regularly or irregularly; and

(c)         the details of any special medical treatment and/or restrictions concerning You or the Child’s health.

4.          Acceptance and Payment

4.1        You are taken to have accepted the Price and agree that you will be immediately bound, jointly and severally, by these Terms and Conditions when booking the Services and paying the Invoice.

4.2        You acknowledge that the Invoice must be paid in full, prior to the Services being provided, with all payments to be made via the online booking system on the TSC website, unless otherwise stated.

4.3        You expressly acknowledge and agree that the Services, and provision of any associated digital products, are non-refundable once commenced, irrespective of whether You utilise the support period included in the Services.

5.          Provision of Services

5.1        TSC will provide the Services via phone consult, including telephone assistance and text message support, as well as the provision of sleep plans.

5.2        While the Services are tailored for You, Your Child and Your family’s individual needs, TSC provides no warranty, or representation as to a guaranteed outcome. 

5.3        If You or the Child have any medical conditions and concerns, You will need to have these signed off by a general medical practitioner, with evidence of same provided to TSC, prior to the Services being provided.

5.4        The general turn-around time for a telephone consult will be communicated by TSC to You, in accordance with the availability of TSC as listed on the availability scheduled on TSC’s website.

5.5        Cancellation and/or rescheduling of the Services (or part of) must be made by You within the Cancellation Window. You accept that TSC may not provide any refunds for cancellations made outside of the Cancellation Window. TSC may only offer partial refunds (up to 50% of the Invoice) for cancellations made outside the Cancellation Window, at TSC’s sole discretion’

5.6        TSC will provide the Services within the recommended healthcare guidelines, requirements, frameworks and best practice models (including but not limited to SIDs Safe Sleep Practice Frameworks). Notwithstanding, TSC is committed to providing the Services in a manner that suits You, your Child’s requirements and your parenting style, and TSC will provide the Services in the manner requested by You.

5.7        If You are engaging in sleep training support, You acknowledge that the recommended support period is intended to be completed consecutively, without interruptions (such as travel, illness and significant routine changes). You acknowledge that the lack of consistency may affect the success of the Services and you cannot make any Claim against TSC in this respect.

5.8        Any messages and requests received outside of Business Hours will be responded to within 24-48 hours.

6.          Risk

6.1        You must always seek the advice of suitably qualified medical professionals and healthcare providers. If You have any concerns regarding medical issues of You or Your Child, You should seek medical advice from a qualified healthcare professional regarding any medical, developmental, feeding or health concerns.

6.2        TSC does not provide medical advice, and You are not entitled to rely upon any advice provided by TSC as medical advice, or to be substituted for medical advice.

7.          Indemnity and Liability

7.1        You expressly acknowledge that TSC is not liable for, and you unequivocally release TSC from any Claims resulting from Your request for the Services to be provided in a manner that is non-compliant, or partially compliant, with any recommended healthcare guidelines, requirements, frameworks and best practice models.

7.2        You release and indemnify TSC from any Claims arising directly or indirectly from any failure, omission, oversight or negligence to obtain appropriate medical advice for You or Your Child.

7.3      Notwithstanding any other provision of this Agreement and to the full extent permitted at law, TSC will not be liable for any indirect, special, contingent or consequential losses or damage resulting from the Services.

7.4        Notwithstanding any other provision of this Agreement and to the full extent permitted at law, the total liability of TSC to You (or any third party) arising out of any claim suffered or incurred whether in contract or tort (including negligence), in equity, in restitution, by way of warranty or indemnity or under statute shall be limited to no more than 50% of the Invoice, in the aggregate.

8.          Intellectual Property

8.1       You agree and acknowledge that at all times TSC will remain the sole owner of all Intellectual Property in the Services (or any works, plans and programs created, provided or in any way connected with the Services).

8.2        For the purposes of this Agreement, Intellectual Property means all intellectual and moral property rights, including trademarks, copyright (including future copyright), inventions, patents, designs, concepts circuits, plans and other eligible layouts, database rights and other intellectual property rights, whether protected by statute, at common law or in equity.

8.3        You acknowledge and agree that sleep plans provided by TSC are for Your personal use only and are not to be copied, shared or redistributed.

10.        General

10.1     You acknowledge that you have read and fully acknowledge the Terms and Conditions of this Agreement and that you agree (including on behalf of You and your Child) to be bound by the terms of this Agreement.

10.2     You agree that TSC may amend their general terms and conditions for subsequent future contracts with You, by disclosing such to You in writing. These changes shall be deemed to take effect from the date on which You accept such changes, or otherwise at such time as You make a further request for TSC to provide further Services to You.

By engaging with Tailored Sleep Co., purchasing products or services, accessing our website, social media platforms, emails, sleep guides, written resources, or participating in consultations, you acknowledge and agree to the following:

All information, guidance, recommendations, and resources provided by Tailored Sleep Co. are intended for educational and general informational purposes only. The information provided is not intended to replace professional medical advice, diagnosis, or treatment.

Clients and potential clients should always seek advice from a qualified medical practitioner or healthcare professional regarding any medical, developmental, feeding, or health-related concerns before implementing sleep recommendations or commencing a sleep program.

Tailored Sleep Co. does not diagnose, assess, or treat medical conditions. If concerns relating to a child’s health, development, feeding, breathing, or wellbeing are identified, Tailored Sleep Co. may request medical clearance from a GP or relevant healthcare professional before services can commence or continue.

All sleep guidance and recommendations provided by Tailored Sleep Co. are offered in accordance with current safe sleep recommendations and practices.

About Tailored Sleep Co.

Tailored Sleep Co. provides infant and child sleep education, guidance, and support services. Services are provided by a qualified sleep consultant with a Diploma qualification in Early Childhood Education and Care.

Payments

All services, consultations, support packages, and digital products must be paid for in full prior to services being provided and before any personalised sleep plans or resources are shared.

Payments are to be made exclusively through the online booking and payment system linked to the Tailored Sleep Co. website.

Failure to complete payment may result in cancellation of appointments or services.

Cancellations & Rescheduling

Clients may request to reschedule appointments with a minimum of 24 hours’ notice prior to their scheduled consultation time.

Cancellations or rescheduling requests made with less than 24 hours’ notice are non-refundable.

Tailored Sleep Co. reserves the right to reschedule appointments in unforeseen circumstances. Where this occurs, an alternative appointment time will be offered.

Consultation turnaround times and appointment availability will be communicated through the Tailored Sleep Co. booking system and are subject to availability.

Refund Policy

Digital products, downloadable resources, sleep plans, consultations, and support services are non-refundable, except where required under the Australian Consumer Law.

If a digital resource is inaccessible due to an incorrect or non-functioning link, Tailored Sleep Co. will provide a replacement link or resend the product at no additional cost.

All consultations and support packages are non-refundable once commenced, regardless of whether the included support period is fully utilised by the client.

Refunds will not be provided where expected sleep outcomes are not achieved, as sleep outcomes vary significantly between children and families and cannot be guaranteed.

Refunds will not be issued if a client decides the service is no longer suitable after receiving their sleep plan or commencing support.

Medical & Developmental Considerations

Certain medical, developmental, behavioural, or underlying conditions may impact a child’s ability to respond to sleep support strategies.

Tailored Sleep Co. may determine that services are not appropriate, or that additional medical support is required before commencing services.

Conditions that may affect sleep outcomes include, but are not limited to:

  • Obstructive Sleep Apnoea (OSA)

  • Autism Spectrum Disorder (ASD)

  • Sensory Processing Differences

  • ADHD

  • Iron deficiency

  • Reflux

  • Allergies or intolerances

  • Feeding difficulties or aversions

  • Undiagnosed medical concerns

Where relevant, these considerations will be discussed with families prior to booking.

Tailored Sleep Co. provides sleep education and guidance in accordance with current safe sleep recommendations and practices. However, parents and caregivers remain solely responsible for maintaining a safe sleep environment and supervising their child at all times.

Tailored Sleep Co. accepts no responsibility or liability for any unsafe sleep practices, sleeping arrangements, environmental factors, or caregiving decisions implemented within a child or family’s home. Any decisions regarding a child’s sleep environment, routines, or care are made entirely at the discretion and responsibility of the parent or caregiver.

Clients acknowledge that Tailored Sleep Co. does not physically assess or monitor sleep environments within the home and cannot guarantee compliance with safe sleep guidelines once recommendations have been provided.

No Guarantee of Results

Every child is unique and sleep outcomes may vary considerably between families.

Tailored Sleep Co. cannot guarantee specific results, including but not limited to:

  • Sleep duration

  • Reduced night waking

  • Independent sleep

  • Timelines for improvement

For families participating in sleep training or behavioural sleep support, consistency is an important component of the process. Support periods are intended to be completed consecutively, as interruptions caused by illness, travel, inconsistent implementation, or significant routine changes may affect outcomes.

Client Responsibility

Parents and caregivers remain fully responsible for all decisions relating to their child’s care, sleep environment, routines, feeding arrangements, and wellbeing.

Tailored Sleep Co. provides guidance and recommendations only. Any changes implemented by a family are made at their own discretion.

Communication

Messages, emails, and support requests received outside business hours will generally be responded to within 24–48 business hours.

Tailored Sleep Co. services are not intended for emergencies or urgent medical concerns.

Intellectual Property

All sleep plans, guides, templates, resources, digital products, and written materials provided by Tailored Sleep Co. are for personal use only.

Clients must not:

  • Copy

  • Reproduce

  • Share

  • Sell

  • Redistribute

  • Modify

any Tailored Sleep Co. materials without prior written consent.

Acceptance of Terms

By booking, purchasing, or engaging with Tailored Sleep Co. services, clients acknowledge that they have read, understood, and agreed to these Terms & Conditions and Privacy Policy.