Tailored Sleep Co. – Terms & Conditions

Acknowledgement & Disclaimer

By engaging with Tailored Sleep Co., purchasing products or services, accessing our website, social media platforms, emails, sleep guides, written resources, or participating in consultations, you acknowledge and agree to the following:

All information, guidance, recommendations, and resources provided by Tailored Sleep Co. are intended for educational and general informational purposes only. The information provided is not intended to replace professional medical advice, diagnosis, or treatment.

Clients and potential clients should always seek advice from a qualified medical practitioner or healthcare professional regarding any medical, developmental, feeding, or health-related concerns before implementing sleep recommendations or commencing a sleep program.

Tailored Sleep Co. does not diagnose, assess, or treat medical conditions. If concerns relating to a child’s health, development, feeding, breathing, or wellbeing are identified, Tailored Sleep Co. may request medical clearance from a GP or relevant healthcare professional before services can commence or continue.

All sleep guidance and recommendations provided by Tailored Sleep Co. are offered in accordance with current safe sleep recommendations and practices.

About Tailored Sleep Co.

Tailored Sleep Co. provides infant and child sleep education, guidance, and support services. Services are provided by a qualified sleep consultant with a Diploma qualification in Early Childhood Education and Care.

Payments

All services, consultations, support packages, and digital products must be paid for in full prior to services being provided and before any personalised sleep plans or resources are shared.

Payments are to be made exclusively through the online booking and payment system linked to the Tailored Sleep Co. website.

Failure to complete payment may result in cancellation of appointments or services.

Cancellations & Rescheduling

Clients may request to reschedule appointments with a minimum of 24 hours’ notice prior to their scheduled consultation time.

Cancellations or rescheduling requests made with less than 24 hours’ notice are non-refundable.

Tailored Sleep Co. reserves the right to reschedule appointments in unforeseen circumstances. Where this occurs, an alternative appointment time will be offered.

Consultation turnaround times and appointment availability will be communicated through the Tailored Sleep Co. booking system and are subject to availability.

Refund Policy

Digital products, downloadable resources, sleep plans, consultations, and support services are non-refundable, except where required under the Australian Consumer Law.

If a digital resource is inaccessible due to an incorrect or non-functioning link, Tailored Sleep Co. will provide a replacement link or resend the product at no additional cost.

All consultations and support packages are non-refundable once commenced, regardless of whether the included support period is fully utilised by the client.

Refunds will not be provided where expected sleep outcomes are not achieved, as sleep outcomes vary significantly between children and families and cannot be guaranteed.

Refunds will not be issued if a client decides the service is no longer suitable after receiving their sleep plan or commencing support.

Medical & Developmental Considerations

Certain medical, developmental, behavioural, or underlying conditions may impact a child’s ability to respond to sleep support strategies.

Tailored Sleep Co. may determine that services are not appropriate, or that additional medical support is required before commencing services.

Conditions that may affect sleep outcomes include, but are not limited to:

  • Obstructive Sleep Apnoea (OSA)

  • Autism Spectrum Disorder (ASD)

  • Sensory Processing Differences

  • ADHD

  • Iron deficiency

  • Reflux

  • Allergies or intolerances

  • Feeding difficulties or aversions

  • Undiagnosed medical concerns

Where relevant, these considerations will be discussed with families prior to booking.

Tailored Sleep Co. provides sleep education and guidance in accordance with current safe sleep recommendations and practices. However, parents and caregivers remain solely responsible for maintaining a safe sleep environment and supervising their child at all times.

Tailored Sleep Co. accepts no responsibility or liability for any unsafe sleep practices, sleeping arrangements, environmental factors, or caregiving decisions implemented within a child or family’s home. Any decisions regarding a child’s sleep environment, routines, or care are made entirely at the discretion and responsibility of the parent or caregiver.

Clients acknowledge that Tailored Sleep Co. does not physically assess or monitor sleep environments within the home and cannot guarantee compliance with safe sleep guidelines once recommendations have been provided.

No Guarantee of Results

Every child is unique and sleep outcomes may vary considerably between families.

Tailored Sleep Co. cannot guarantee specific results, including but not limited to:

  • Sleep duration

  • Reduced night waking

  • Independent sleep

  • Timelines for improvement

For families participating in sleep training or behavioural sleep support, consistency is an important component of the process. Support periods are intended to be completed consecutively, as interruptions caused by illness, travel, inconsistent implementation, or significant routine changes may affect outcomes.

Client Responsibility

Parents and caregivers remain fully responsible for all decisions relating to their child’s care, sleep environment, routines, feeding arrangements, and wellbeing.

Tailored Sleep Co. provides guidance and recommendations only. Any changes implemented by a family are made at their own discretion.

Communication

Messages, emails, and support requests received outside business hours will generally be responded to within 24–48 business hours.

Tailored Sleep Co. services are not intended for emergencies or urgent medical concerns.

Intellectual Property

All sleep plans, guides, templates, resources, digital products, and written materials provided by Tailored Sleep Co. are for personal use only.

Clients must not:

  • Copy

  • Reproduce

  • Share

  • Sell

  • Redistribute

  • Modify

any Tailored Sleep Co. materials without prior written consent.

Acceptance of Terms

By booking, purchasing, or engaging with Tailored Sleep Co. services, clients acknowledge that they have read, understood, and agreed to these Terms & Conditions and Privacy Policy.